Role: IT administrator
Work experience: 2-3 years
Education qualification: Bachelor’s degree in a technical field or equivalent experience
Location: Haldwani, Delhi

Technical Skills:

• Experienced in managing IT infrastructure and services in an organization of at least 50 people.
• Strong knowledge in configuring and troubleshooting operating systems (Windows and iOS), applications and tools, MS office 365 online platform management (MS Office 365 Suite).
• Exposure to incident handling, problem, and change management.
• Additional experience in a dynamic IT systems administration and helpdesk environment.
• Good understanding of LAN/WAN networking, TCP/IP and VoIP technologies.
• Knowledge of new age IT networking equipment’s (Switch, Load Balancer, Router, Firewall, NVR/DVR, IP cameras, Biometric) and should be able to handle configuration of such devices.

Soft Skills:

• Ability to read, write, and verbally communicate in English at a proficient level
• Should be also flexible to work online on calls, remotely for all VINCULAR offices
• Ability to read and create paper electronic documents such as technical diagrams, flowcharts, etc.

Responsibilities

A. IT Network Infrastructure Management: –

• Troubleshoot & Maintain IT network infrastructure (CCTV, Biometric etc.) for all VINCULAR office locations
• Maintain IT records, Network & Connectivity diagrams for all VINCULAR office locations
• Plan and Deploy IT networking solutions for new office locations or for supporting higher workload
• Working knowledge on new age IT networking equipment’s such as Switch, Load Balancer, Router, Firewall NVR/DVR, IP cameras, Biometric will be preferred.
• Plan and prepare IT and Data privacy policies for company.

B. Operating System & Application Deployment & Maintenance: –

• Deployment & Maintenance of Operating System for Servers, Workstations & other IT devices in the Organization.
• Plan and implement data back up and security

C. Implement IT Security across OS, Applications, and IT devices: –

• Protect systems from unauthorized use and user abuse by planning and designing inherent IT security features in OS, Applications, and IT devices.
• Implement Firewall and other security feature
• Implement and maintain Network security
• Maintain periodic data backup of IT device configuration

D. Microsoft Office 365 Online & Offline Administration: –

• Administer MS Exchange, MS Teams, SharePoint, One Drive and other MS O365 applications for VINCULAR Workspace.
• Email and User Management for VINCULAR Office 365 users
• Configure O365 online for optimum performance, data backup as organization needs

E. Manage IT helpdesk for IT issues: –

• Resolve IT Support tickets for Network, Server, Workstation, and IT device issues at various office locations
• Record and maintain all cases and solutions against all tickets

F. IT Asset Management: –

• Maintain IT asset records for procurement, usage, transfer, and maintenance for all IT assets across VINCULAR office locations.