The Customer
A leading Indian kitchen appliance brand
Pain Point to be Addressed
- Customs seized the shipment and enforced penalties on the customer for importing gas hobs for commercial use without the required BIS-ISI certification.
- Customs officials requested a BIS-ISI mark license for the gas hobs. Even though gas hobs do not require BIS-ISI certification.
Vincular Team in Action
- Our team thoroughly reviewed the IS 4246 standards for gas stoves and engaged directly with BIS officials to clarify the situation.
- BIS confirmed that gas hobs are not covered under the current BIS regulations, and only gas stoves are regulated.
- Obtained a written confirmation from BIS stating that gas hobs do not require BIS-ISI certification. Also learned that BIS is planning to introduce a separate standard for gas hobs in the future.
If Vincular Hadn’t Stepped in, Here’s What Would Have Happened
- Financial losses due to unnecessary demurrage charges.
- Operational inefficiencies caused by shipment delays.
- Loss in business due to interrupted supply chain.
But in fact, the Result was:
- With BIS’s written confirmation, the customer successfully cleared their shipment from customs without further issues.
- This resolution helped the customer avoid additional costs and delays, leading to their high satisfaction with our support.
Contact Us
To ensure BIS-ISI Certification reach out to us at fmcs-isi@vincular.in or call us at +91-63956 19806
